Frequently Asked Questions

Absolutely. Every piece you see at Triooos is unique to our brand. We manage every process, from design to production. It's crafted with our passion for quality, elegance, and detail.

No, our collections are seasonal and limited edition. Each design is special and unique. Once sold out, they may not be restocked. It's best to act early to avoid missing out on your favorite piece.

Yes, all product photos are taken with professional equipment and natural light. We strive to accurately reflect colors and textures. Slight differences may occur depending on your monitor settings.

Each product page includes a detailed sizing chart. For the most accurate results, compare your bust, waist, and hip measurements to the chart. If you're unsure, please contact us.

We generally offer sizes from XS to XL. Some designs are available up to XXL. We will soon be offering our Plus Size collection.

Select the product and size you like, add it to your cart, and proceed to checkout. Enter your shipping information and complete the transaction using one of our secure payment methods. You'll receive an email notification when your order is confirmed.

We accept payments by credit and debit cards. We also use secure online payment gateways like Stripe and iyzico. Options may vary depending on your country.

Yes, we offer a cash on delivery option for orders within Türkiye. You can pay for your order with cash on delivery by selecting this option on the checkout page. This service is not currently available for other countries.

Your order will be prepared within 1 to 3 business days. Estimated delivery times: – Türkiye: 1 to 4 business days – Gulf countries and Europe: 5 to 10 business days – Other countries: 7 to 14 business days

Yes. Once your order has shipped, you will receive a tracking number and link via email or WhatsApp.

Yes, you can request a return or exchange within 7 days of receiving the item. The product must be unused, with the tags attached, and in its original packaging.

Discounted items, underwear, accessories, and items used for hygiene reasons are not eligible for returns or exchanges. Also, used, washed, or damaged items will not be accepted.

In cases of size changes or change of mind, the shipping cost is the buyer's responsibility. If the product is defective or we sent it incorrectly, we will cover all costs.

No, you can shop as a guest. However, creating an account allows you to track your orders, save favorite items, and shop faster.

Absolutely. All your data is encrypted via SSL. Your information is used only for the ordering process and will never be shared with third parties without your permission.

If your order has not been shipped yet, you can contact us within 12 hours and request a change of address, size or product.

Yes, you can select the "gift wrap" option at checkout. Your product will be carefully packaged, and a note will be included if you like.

You can reach us by email at support@triooos.com or via the WhatsApp number at the bottom of the site. We'll get back to you within 24 hours during business hours.